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Manila Bulletin devider Business devider PAL is 2019 'Most Improved Airline in the World' – Skytrax

PAL is 2019 'Most Improved Airline in the World' – Skytrax

Published Jun 20, 2019 12:00 am
Outgoing President and COO Jaime J. Bautista is shown accepting the award on behalf of PAL in Paris. Outgoing President and COO Jaime J. Bautista is shown accepting the award on behalf of PAL in Paris.   By Emmie V. Abadilla   Philippine Airlines (PAL) won the “World’s Most Improved Airline Award” for 2019, besting 350 carriers all over the globe in terms of improving its product and service quality. Air transport rating organization Skytrax this week conferred the award to PAL during the 2019 World Airline Awards held at the Paris Air Show in the Musée de l'Air et de l' Espace, Paris Le Bourget Airport, France. Skytrax likewise ranked PAL as number 30 among Top Airlines in the world, rising 19 spots from Top 49 in 2018, and a full 60 spots from Top 90 in 2013. Furthermore, the firm ranked the flag carrier high in other important categories, putting it in the Top 10 World's Best Business Class Comfort Amenities, Top 10 Best Airline Staff in Asia, Top 11 World's Best Cabin Crew, Top 11 World's Best Airport Services, Top 11 World's Best Premium Economy Class and Top 14 World's Best Economy Class. And Skytrax re-certified PAL as a 4-Star Global Airline based on comprehensive quality audits performed last December 2018 and January 2019. The annual World Airline Awards, established by Skytrax in 1999, is internationally recognized as the "Oscars" of the aviation industry to recognize the best-performing airlines. The winners are chosen through an extensive "World Airline Survey" of more than 20 million travelers, encompassing over 100 nationalities and 335 airlines to make up the largest passenger satisfaction survey in the world. In 2018, Philippine Airlines garnered the first-ever "4-Star Global Airline" rating from Skytrax for a Philippine carrier, along with the "2nd Most Improved Airline" and "Top 30 cleanest cabin" awards from Skytrax. These accolades were the result of the flag carrier's comprehensive top to bottom enhancements of aircraft, product and overall services across key performance areas.
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