By Analou De Vera
The Overseas Workers Welfare Administration (OWWA) has launched its 24/7 hotline call service that is expected to speed up the reporting of concerns or queries from overseas Filipino workers (OFWs).
The agency said that the hotline 1348 will be providing faster and more responsive service to client calls requesting assistance on various OWWA programs, services, and benefits including issues on employment contracts, repatriation assistance, and other OFW-related queries and concerns.
“With the Hotline 1348, clients can easily reach the OWWA 24/7 Operations Center that is responsible in monitoring and endorsing OFW-related concerns to appropriate OWWA offices or government agencies for immediate action,” said Labor Secretary Silvestre Bello III.
“This is our way of adhering to President Rodrigo R. Duterte’s mandate to improve government programs and services for our OFWs and their families,” he added.
The hotline is available from Monday to Sunday, including holidays. As for clients outside Metro Manila, they may dial (02) 1348 while international clients may dial 0632-1348, the OWWA noted.
“We want the OFWs, their families, and the public to be able to connect with OWWA with as much ease as possible. Thus, our Hotline 1348 is staffed by dedicated live agents trained to respond to calls, provide information, and gather requests for assistance from our clients,” said OWWA Administrator Hans Leo Cacdac.