VXI Global Solutions opens 9th facility in the Philippines

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VXI Global Holdings B.V. Philippines (VXI) recently opened its 9th facility in the country inside this sprawling economic zone in Pampanga.

Jared Morrison, Executive Vice President and Country Manager of VXI, said the company remains proud of its role as a significant player in the global BPO industry and development of local talent so they can shine on the world stage.

“It’s a tough competition out there when it comes to employee retention and we’re glad that VXI employees in the Philippines continue to stick with us because of our passion for people. We are glad that they continue to rise and do outstanding work compared to other countries. We know that Filipinos are better performers, which explains why the Philippines continues to be a top player in the global BPO space,” explains Morrison in his opening speech.

The opening of the Clark facility is also a testament to VXI’s continued extreme level of confidence in the ability of Filipino BPO workers, as he reiterated VXI’s commitment to invest heavily on its employees to become better and perhaps become future leaders of the company and the industry. “We are happy that we found a great employable workforce here in Clark, superb infrastructure and of course, the right kind of talent,” he adds.

The SM City Clark facility of VXI, awarded Best Contact Center and BPO Company of the Year during the 11th International ICT Awards, is the company’s first site in Northern Luzon after having established centers located in Manila and Davao. It is the biggest among VXI’s facilities, which can house up to 2,000 agents.

Currently, the Clark facility has 185 workers with some coming from Manila who decided to relocate to Pampanga. Morrison said they intend to spur local employment in the area by hiring about 400 more local employees within the next 3 months, which is expected to balloon to over 1,000 by end of 2018.

The company now employs about 13,000 employees and continues to grow. “It really doesn’t surprise us anymore that more employees stick to VXI and have remained with us for so many years already. It is because we have been consistent in showing our employees that their welfare and well-being matters first to us and for sure, our passion for our people and employee-centric nature will not stop to seek a full, work-life balance,” adds Morrison.

Keynote speaker Maria Leonor “Leni” Robredo, Vice President of the Republic of the Philippines, lauded VXI for its continued expansion and for its contributions to employment and the growth of the BPO industry in the country.

“I applaud that you not only provide jobs for thousands of our countrymen but you have proven exemplary in taking care of them,” the Vice President noted.

However, Robredo also cautioned that the industry will soon face challenges, particularly those posed by the emergence of Artificial Intelligence (AI) technology. AI is deemed to take over some BPO tasks in the future, using machines that can mimic the voice functions provided by BPO workers or agents.

Morrison said that talk about AI’s existence has been circulating for quite some time now, and believes it will not yet affect the industry in a significant way. “This is why we continue to strengthen the capabilities of our employees in terms of upgrading their skills so they can be prepared for any eventuality,” Morrison continued.

Also present during the grand launch of VXI Clark was Department of Labor and Employment (DOLE) Undersecretary Ciriaco Lagunzad III, who read a speech on behalf of DOLE Secretary Silvestre Bello III.

A significant highlight of VXI Clark’s grand opening was the ceremonial turnover of its donation to the “My Dream in a Shoebox: Rebuilding Marawi” initiative. “My Dream in a Shoebox: Rebuilding Marawi” seeks to help Marawi rise after a bitter and bloody 5-month siege that claimed hundreds of lives of both soldiers, rebels, and Marawi residents. The objective is to empower Marawi children to not lose hope when it comes to learning and education, as they stand to receive donations in the form of shoeboxes that contain various school supplies.

VXI is one of the fastest-growing BPO-ITO companies in the Philippines today, with facilities located in Metro Manila, Davao and now in Pampanga. Its global headquarters is located in Los Angeles, California, USA, and employs more than 28,000 employees in various locations worldwide.