The Civil Service Commission (CSC) has received a pledge from the Asian Development Bank (ADB) to provide technical assistance to the Commission's digital transformation (DX) program.
CSC Chairperson Karlo Nograles and Commissioner Aileen Lourdes Lizada led the kick-off meeting together with ADB Country Director for the Philippines Pavit Ramachandran and ADB Principal Management Specialist for eGovernance Seok Yong Yoon on April 8.
"ADB’s support marks the beginning of a new chapter in our digital journey in the CSC,” Nograles said.
“This technical assistance is crafted to enhance our institution’s comprehension and capabilities in navigating the digital landscape to ensure that our services remain responsive and user-centric," he added.
Ramachandran said the technical support for Information Technology Research and Advisory Services to advance CSC’s digital maturity is set to be delivered by Ernst & Young (EY) LLP (India), represented by Project Management Specialist Debarchana Bhattacharya, EY Philippines Technology Consulting Leader Lee Carlo Abadia, and EY Global Leader for People Consulting Shalinder Bakshi.
EY’s assistance will focus on several key areas, including digital capacity and information and communications technology (ICT) resource assessment, development of an enterprise-level digital strategy, creation of a governance framework for the DX process, and tailored capacity enhancement programs for CSC personnel.
The project, which will be implemented in two and a half years, will also include the development of a change management program and assessment of the impact of ICT systems on people and processes through user-readiness assessments and change adoption workshops.
Nograles expressed gratitude to ADB and EY for their technical assistance.
“Given the ambitious nature of our digitalization goals, we recognize the need to seek guidance from seasoned experts. We express our anticipation for a fruitful collaboration with EY India as our resource persons and consultants. Your expertise and insights will contribute undoubtedly to our DX transformation journey,” he said.