The Department of Social Welfare and Development (DSWD) was the top-performing government agency in the December 2023 "Tugon ng Masa Survey” conducted by OCTA Research.
The survey, which took place from Dec. 10 to 14, revealed that the DSWD had the highest public satisfaction rating at 86 percent.
Other agencies that rated high in the performance survey are the Commission on Higher Education (82 percent), Department of Education (81 percent), Department of Health (78 percent), and Department of Public Works and Highways (76 percent).
“Generally, government agencies received high performance ratings in Visayas and Mindanao, while low performance ratings were observed in Balance Luzon,” OCTA said in its report released on Thursday, Feb. 22.
DSWD Assistant Secretary for Strategic Communications Romel Lopez said the survey result is a validation that the DSWD’s social protection programs have satisfied the needs of the Filipinos, specifically the poor, marginalized, and vulnerable sectors.
“We in the DSWD believe that the agency’s new innovations, such as the Food Stamp Program, the Tara, Basa! Tutoring Program and Project Pag-Abot contributed to the department’s being No. 1 in satisfaction rating among government agencies,” he said.
The survey was fielded through face-to-face interviews of 1,200 adult respondents nationwide.
It has a ±3 percent margin of error at a 95 percent confidence level, with subnational estimates for Metro Manila, Balance Luzon, Visayas, and Mindanao at a ±6 percent margin of error.