Nothing beats the feeling of anticipation that comes with knowing your online purchases are on their way. So, when you think about it, delivery riders do more than just deliver your packages to you; they brave the roads and endure the heat of the sun or the pouring rain to bring you joy right at your doorstep! As a result, courier and logistics companies such as Ninja Van Philippines and their employees have become an invaluable part of the community by ensuring that parcels are delivered on time and in the best possible condition to their recipients nationwide.
Ninja Van Philippines was able to achieve a 150 percent increase in parcel volumes in the last year by continuously increasing its efforts to focus on delivery speed and developing more value-added services for its customers. This achievement aims to recognize and celebrate the people who make every Ninja Van delivery possible – from riders and drivers to warehouse employees, customer service representatives, and others – by highlighting their stories of perseverance and hard work.
Vanessa Brillo - Delivery Rider turned Linehaul Coordinator
Vanessa first started working at Ninja Van as a delivery rider in 2017. During her first week, she already showed her resourcefulness and dedication to her job by choosing to deliver items by foot since she couldn’t secure her own motorcycle yet. This attitude really impressed her boss and led to her promotion.
After being promoted twice, she is now a Linehaul Coordinator and oversees making sure that Ninja Van’s trucking services run smoothly. She’s also responsible for scheduling, troubleshooting, and managing her own team. “Always focus on your goal and assess how your skills can bring value to the business,” she said.
Christine Runa - Customer Service Representative
Complaints and irate customers are not new in the delivery industry, but for Christine, a customer service representative for Ninja Van, her priority is always to provide the best assistance she can to any customers. “When I deal with angry customers, I make sure to take a deep breath and engage with them calmly. I tell myself that the conversation is never personal.” she shared.
Despite the challenges entailed in her job, Christine finds comfort in being part of a team that works well together. “Our management team is very supportive and approachable, so we always feel comfortable communicating with them,” she said. “We also feel appreciated through various employee programs that recognize our hard work.”
Arjoe Mae Santos - Sort Compliance Officer
As a Sort Compliance Officer for Ninja Van Philippines, Arjoe has the important task of ensuring process quality in warehouse operations. The high expertise she showed for the role didn’t go unnoticed by her managers who decided to assign her more supervisory responsibilities to help her hone her skills and potential.
Arjoe’s hard work paid off as she became a subject matter expert for Integrated Operations Audit, and became an auditor. “This was truly one of my career milestones. Despite sacrificing time away from family, I’m proud that I was able to deliver,” she said.
Karen Mae Alemana - Regional Area Manager
Karen wears many hats. At home, she is a solo parent to a 6-year-old daughter. At work, she is a regional area manager. Her subordinates fondly call her “mama,” who leads everybody and makes sure that everything runs smoothly at work.
She was hired as a Station Head at Ninja Van Philippines in 2018, becoming one of the very few female employees in a male-dominated company at that time. Soon after, she was directly promoted to Regional Area Manager because of her stellar performance. In a short amount of time, Karen has made an indelible impact in Ninja Van Philippines and has become successful purely because of her hard work and passion. “No matter how insignificant you feel, you are still capable of making a positive impact,” she said.
Vanessa, Christine, Arjoe, and Karen are just four of over 7,000 staff and employees of Ninja Van Philippines who play a big part in the company’s commitment to hassle-free deliveries. By learning of their stories, Ninja Van hopes to encourage its partners and customers to show their support and gratitude to these unsung heroes through small acts of kindness.
So, whenever you receive a parcel, remember to say "thank you" to your delivery rider and even offer them a glass of water or a snack, especially during sale seasons like 11.11 or 12.12, when many people are just a little too excited (and sometimes, impatient) to get their deliveries. You can also make it a habit to leave a positive review to express your gratitude for the service you received. All these things help everyone working behind the scenes to keep the country's logistics sector running smoothly.