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Manila Bulletin devider Philippines devider National devider NBI lauded for prompt action on citizens' complaints

NBI lauded for prompt action on citizens' complaints

Published Dec 16, 2020 04:12 pm

The National Bureau of Investigation (NBI) has been lauded for acting on 99.41 percent of complaints that were coursed through Malacanang’s 8888 Citizens’ Complaint Center from January to October.

(MANILA BULLETIN)

In a letter dated Nov. 16 addressed to the NBI Officer-In-Charge Director Eric Distor, 8888 Citizens’ Complaint Center Director Bernadette Casinabe informed him that “there were 338 citizen’s concerns referred to your office from January to October 31, 2020.”

“Of this number, 336 tickets or 99.41 % were acted upon while 2 tickets or 0.58% is under processing and awaiting feedback of this date,” Casinabe said.

With this, Casinabe expressed gratitude to Distor for the NBI’s prompt action on the complaints.

“Thank you and we look forward to our continued partnership in the fight against red tape,” she said.

She explained that the 8888 Citizens’ was established “to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape as defined under Republic Act No. 9485, as amended by RA No. 11032, and/or corruption of any national government agency, government-owned or -controlled corporation, government financial institution, and other instrumentalities of the government.”

“Pursuant to the minimum operating standards of the 8888 Citizen’s Complaint Center, the citizen’s concern shall immediately be referred to the concerned government agency or instrumentality for appropriate action, which shall have a concrete and specific action within 72 hours,” Casinabe said.

“Failure of the government agency to respond in a timely manner will be considered grounds for administrative sanctions,” she added.

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