Reynaldo C. Lugtu, Jr.

Using AI is strategic planning

Strategic planning is more critical than ever as organizations gear up to navigate the challenges and opportunities of the coming year. This period, typically dedicated to annual goal-setting and resource allocation, provides businesses with an opportunity to reflect on past performance and chart a path forward.

Automation’s double-edged impact on efficiency

We tried the eGov app for the first time when my wife and I arrived at the Ninoy Aquino International Airport to fly to Singapore. We snapped the QR code, registered our passport information, and received our travel registration within a minute. "Wow," we said, "from the usual handwritten travel registration to a fully online one—this is amazing!"

Critical thinking in the use of AI

The Philippines is one of the top five countries in the world for ChatGPT usage according to a recent report of Similarweb, showing just how much Filipinos are turning to this AI tool in their daily lives. 

Skepticism versus cynicism

The value of being a skeptic rather than a cynic lies in the profound difference in how we approach the world. Cynicism, characterized by an inherent mistrust of people’s motives, often leads to negativity and isolation

Service excellence in the age of AI

Service excellence has always been a cornerstone of customer satisfaction, especially in service industries where human interactions play a pivotal role. In the age of artificial intelligence (AI), the dynamics of delivering exceptional service are evolving.