The Department of Human Settlements and Urban Development (DHSUD) registered a 100 percent resolution rate in handling complaints coursed through the Office of the President's 8888 Citizen’s Complaint Center (CCC) in 2024.
DHSUD Secretary Jose Rizalino Acuzar said they also recorded a 98.55 percent rate for the 72-hour compliance period out of the 758 complaints relating to housing and other issues concerning the department.
“This is a solid testament to the Department's commitment to deliver only the best public service. Such rating should serve as an inspiration for DHSUD staff members to work harder to assist more of its stakeholders particularly the poorest of the poor,” said Acuzar.
The 8888-CCC complaints are being handled by the Strategic Communications and Public Affairs Service, led by Director Mario J. Mallari under the supervision of Undersecretary Avelino Tolentino III.
It is being handled in collaboration with the PASPAS Serbisyo Aksyon Officers down to the Regional Offices under the DHSUD-Committee on Anti-Red Tape, chaired by Undersecretary Randy Escolango.
Bulk of the concerns and cases resolved by DHSUD were about private developers (255 cases) and homeowners associations (245 cases).