A former call center agent finally received his unpaid claims from his previous company through the government's Single Entry Approach (SEnA) Program, the Department of Labor and Employment (DOLE) said on Thursday, July 4.
In a statement, DOLE said the call center agent received a cheque worth P538,953.98 as payment for unpaid one-month salary, retirement benefits, and paid time off credits.
The call center agent earlier sought DOLE assistance as he said that his job dismissal resulted in financial difficulties and stress.
Senior Labor and Employment Officer Genevieve De Guzman, who managed the conciliation-mediation of both parties, said with the assistance of the electronic SEnA portal, DOLE-NCR successfully aided the call center in obtaining his final wages as well as indemnity pay.
The two parties appeared on their face-to-face conference and signed a quitclaim and release form in the presence of De Guzman.
De Guzman said the DOLE's SEnA Program offers a fair, efficient, and convenient resolution process that aids employers and employees in resolving conflicts.