Sy family-led BDO Unibank reported that it now offers digital innovations, such as self-service machines, in its branches nationwide to complement the traditional over-the-counter services provided by branch personnel.
Offering an additional transaction-completion channel, BDO said, ensures a more efficient and customer-centric branch experience.
The service and account assist machines allow clients to input transaction details independently before engaging with branch personnel, eliminating the need for manual form-filling and reducing wait times.
The service assist machine allows clients to encode transaction details, queue their transaction, do priority queuing, and scan QR for online branch booking.
The account assist machine, meanwhile, assists clients in online account opening, access online account, and pay credit card balances.
"Our goal is to enhance how we serve our clients continuously. By integrating technology, we provide a 'phygital' banking experience that simplifies processes, saves time, and enhances convenience for our clients," said BDO.
For clients who prefer remote banking solutions, the Bank offers the BDO Online and BDO Pay platforms for download on the Google Play Store and Apple App Store.
BDO Pay is a payment app linked to a client's BDO account while BDO Online is the on-the-go banking app that lets clients manage their accounts, keep track of their finances, and make different types of transactions anytime, anywhere.