The new management of the Ninoy Aquino International Airport (NAIA) is now conducting an investigation into the reports of the alleged unfair treatment of baggage porters.
In a statement, the New NAIA Infra Corp. (NNIC) clarified that the baggage porters are not under the company but were employed by a long-time third-party service provider.
It added that the third-party service provider’s contract, based on the background check, was last renewed by the Manila International Airport Authority (MIAA) in 2022 and remains effective for three years.
“These porters are not directly employed by NNIC, but we take these complaints seriously. As the airport operator, we have a responsibility to maintain standards and ensure that all service providers treat their employees fairly, respect their rights, and comply with labor laws,” it said.
The NNIC also pointed out that since it assumed the operation of the NAIA, it has prioritized improving conditions for workers under its direct employment.
This includes offering better compensation and implementing workplace policies that promote fairness and professionalism, according to the NNIC.
“As NAIA’s operator, we want to build a workplace that reflects our vision of a modern, efficient airport, where personnel and travelers alike can benefit from an atmosphere of fairness, respect, professionalism and accountability,” its statement read.