Over the past couple of weeks, customers have made a series of complaints on social media regarding the after-sales service of Geely Philippines.
Some customers have shared their experiences with the brand, ranging from a specific fuel pump issue that a customer says was not addressed, to another customer’s unit with paint issues that was supposedly sold as new. These are regarding top-selling models like the Coolray SUV and the Emgrand sedan.
The claims lit up the social media feeds, stirring up fierce debate as to whether Geely cars are a quality purchase or an unreliable car, because of its origin, as others claim it is.
The timing of these complaints couldn’t have been worse as some customers claim the brand is already in the midst of a parts supply problem.
Nonetheless, the viral complaints have been a talking point for many motorists, particularly with the influx of many new Chinese car brands this year. They have only continued debate of whether these new generation of vehicles have transcended their past as unreliable vehicles or continue to struggle with it.
Now, Sojitz G Auto, the official Philippine distributor of Geely cars has released a statement regarding the matter.
In the statement, Geely acknowledges that there have been lapses in the way it has handled the complaint. The company goes on to say that they have been in contact with the customers and have reached an amicable solution. It also encourages customers with complaints to reach out and share their concerns and they will address them as soon as possible.
Geely remarked that these incidents have elevated their drive to improve their services and meet customers’ needs better.
The official statement follows below.
