Cebu Pacific has abolished the expiration date of its travel fund, and has extended the validity of its travel vouchers to 18 months, giving passengers a chance to enjoy better and improved customer service.
Cebu Pacific President and Chief Commercial Officer Alexander G. Lao announced, in a radio interview, that starting August 1 this year, passengers flying Cebu Pacific can enjoy the improvements theyhave placed in their travel fund protocols based on discussions with customers, regulators and other parties. This revamps and improves the current travel fund validity from six months.
"Travel fund will no longer have an expiration date; it will be available to all Cebu Pacific passengers indefinitely," Lao announced in the interview.
In times of flight cancellations and delays, travel fund is one of the options Cebu Pacific provides their passengers as a form of credit that passengers can use either for themselves or for their friends and relatives in their next travel.
Likewise, Cebu Pacific also extended the validity of its travel voucher from six months to 18 months. Lao said that travel vouchers are provided by Cebu Pacific as compensation to passengers who have experienced flight disruptions.
Passengers who have experienced disruptions in flight operations can now avail of two-way travel vouchers for flights canceled within 72 hours, and one-way travel vouchers for flights delayed for four to six hours.
Initial reactions of netizens of the policy improvements announcement have been positive and appreciative.
Lao also maintained that rebooking of flights is going to be free within 30 days. This is a long standing policy that is being observed by the airline.
"There is no truth to what they say that we earn extra money from canceled flights. Rebooking of tickets is free," Lao assured.
Lao said, as a matter of policy, Cebu Pacific puts, above everything else, the safety and welfare of its passengers.
"We cannot afford to proceed with flight schedules knowing that there is an imminent threat to the safety of the passengers, like the bomb joke the other day that prompted us to do another safety check of all baggage, or any situation that affects safe flight operations like bad weather," said Lao.
For more details, please visit Cebu Pacific Air website at https://www.cebupacificair.com/en-PH/ or check their social media accounts Facebook https://www.facebook.com/cebupacificairphilippines and Twitter https://twitter.com/CebuPacificAir