Interior and Local Government Secretary Benjamin “Benhur’ Abalos Jr. said on Tuesday, July 18, that the ‘Electronic Local Government Unit (eLGU) System and the People’s Feedback Mechanism (eReport) will accelerate and ‘digitalize’ the delivery of adequate government services.
Abalos stressed that these systems mark a paradigm shift in delivering public service towards building a more efficient, transparent and citizen-centered governance system.
On Monday, July 17, President Ferdinand ‘Bongbong’ Marcos, Jr. led the national launching of the two one-stop mobile applications namely the Electronic Local Government Unit (eLGU) System and the People’s Feedback Mechanism (eReport).
The eLGU covers a wide range of local government services such as business permit licensing, notice of violations, notification system, community tax, health certificates, local civil registry, business tax, and real property tax.
On the other hand, the eReport is interoperable and linked with the Philippine National Police’s (PNP) iReport, which is a Crime Response Management System, and the Bureau of Fire Protection’s (BFP) Fire Response Management System. This allows citizens to voice real-time reports through their mobile devices.
Both systems were developed as vital components of the Department of Information and Communication Technology (DICT’s) eGov PH Super App, a mobile application that integrates multi-sectoral government services in a single platform.
Abalos asserted that the eLGU app is a step closer to realizing the vision of digitalization in the local governments while the eReport will serve as an avenue for people to report criminalities, fire incidents, and emergencies.
“In line with the priority of President Marcos on the realization of government processes to enhance economic competitiveness, we see the eLGU and eReport System as among the complete steps in realizing the strategies laid out in the Philippine Development Plan,” Abalos said.
“By taking advantage of the new technologies, we open doors to boundless possibilities, promote transparency, and engage our communities towards more opportunities and progress,” he added.
The DILG chief explained that the LGUs are now moving towards automation with 95 percent having established their Business One Stop Shops (BOSS), 86 percent are compliant with national business process and licensing guidelines, 58 percent already implementing complete automation of computerization of BPLS, almost 37 percent with online applications and 12 percent with online means of accepting payments.