The office of Albay 2nd district Rep. Joey Salceda will be on the lookout for passenger complaints in connection with the mass cancellation of flights due to typhoon "Paeng".
This, as the Bicolano reminded the Department of Transportation (DOTr) to ensure that passenger entitlements to certain forms of assistance are respected and followed by airline companies amid the flight cancelations.
“May I request the to ensure that there are accessible means to complain or point out deficiencies in the kind of service airlines provide during these cancellations," Salceda said in a statement Friday afternoon, Oct. 28.
Salceda said that his office “will be monitoring complaints about airlines not providing the kind of assistance required by our regulations".
He adds that he hopes the DOTr “will also be ready to provide additional assistance if indeed airlines do not, or are unable to, perform assistance".
“By my office’s monitoring, at least 44 domestic and international flights have already been cancelled, and we expect a few more to be cancelled. Passengers are entitled to certain rights under the Joint DOTC-DTI Administrative Order No. 1 Series of 2012, otherwise known as the “Air Passenger Bill of Rights”, which took effect on 21 December 2012," Salceda said.
The DOTC, or Department of Transportation and Communications, is the precursor of the DOTr.
According to the issuance, if the flight is delayed at least three hours after estimated time of departure, whether or not it is attributable to the carrier, the passenger has the right to avail himself of refreshments or meals, free phone calls, text or emails, and first aid, if necessary, rebook or refund his or her ticket, or be endorsed to another carrier.
With flight delays of more than six hours, the passenger can consider the flight cancelled for the purpose of availing himself the rights and amenities provided for in case of actual cancellation. The passenger will receive additional compensation equivalent to at least the value of the sector delayed.
For delays due to typhoons, passengers may refund the value of the fare, including taxes and surcharges. They can also rebook their ticket.
“Passengers may also be stranded in airports and ports. My office will appreciate any effort on the part of the to ensure that stranded passengers will be able to find assistance.”