Customer service for Home Credit is now 24/7.
“We at Home Credit Philippines are proud to provide our Filipino consumers with a seamless customer experience by making our customer support available day and night. Being the first local non-bank financial company to offer round-the-clock customer service, we at Home Credit are confident that we’ll be able to address our customers’ service concerns in the most convenient and efficient way possible and, at the same time, further strengthen our relationship with them,” shares HCPH’s Head of Operations, Pratim Bhattacharya.
This will allow HCPH to learn about customers’ needs faster and resolve concerns in product and cash loans, payment status, account balance, product availability, partner brands, retail stores, gift payments, among others.
Running on multiple touchpoints, this new 24/7 service allows customers to seek assistance from a customer service representative about their concerns by sending a message through the official Facebook and Twitter accounts of HCPH.
Customers who are browsing HCPH’s official website may click the “Chat with Us” icon at the lower right side of the website to send in their queries. While for those customers who prefer to coordinate via email, they may send their concerns to [email protected]. More details are found on the “Contact Us” page of HCPH’s website.