AIA Philippines, formerly AIA Philam Life, is seeking thousands of its policyholders and beneficiaries who have yet to claim their benefits ranging from policy maturities, reinstatements, claims, redemptions, and even refunds.
In a statement, AIA Philippines said on Tuesday, March 8, that there are still a huge number of clients who have yet to be reached by the company despite fervent efforts to contact them through registered mail, email, callouts, and agents.
In its commitment to fulfill its promise, AIA Philippines said it will further buttress its efforts through a campaign that encourages the public to check if they themselves have unclaimed benefits.
Geegee Lopez, AIA Philippines chief operating officer said they are making a new campaign in the hopes of reaching customers from many years ago.
Lopez admitted that many of their policyholders have lost touch with AIA Philippines amid changes in communications technology and who have bought their policies under its former brand, Philam Life.
“We are doing this because we have a promise to fulfill – a promise that goes beyond passively responding when our customers make a claim. We’re asking for everyone’s help in finding our customers or their beneficiaries so we can give them their benefits,” Lopez said.
AIA Philippines has encouraged the public to check if they are recipients of these benefits by verifying through its website.
There are many reasons why benefits remain unclaimed. Most often, the insurer and insured have lost contact because the insured had changed communication details and inadvertently forgot to keep their insurer informed.
“AIA Philippines is taking a bolder, stronger approach to find these customers to ensure these benefits will finally be received by those who were meant to have them,” the company said.
AIA Philippines recently announced based on unaudited reports, the company has fulfilled P4.2 billion worth of claims in 2021, over 40 percent more than the claims in 2020.