Building customer trust and loyalty are among the lifeblood of any business. Success of businesses lies not only in providing purposeful innovations through its products but also in delivering great customer experience.
In an effort to provide greater convenience to customers during this challenging time, Excellence Appliance Technologies Inc. (Exatech), a leading distributor of premium appliance brands, has expanded its after-sales service nationwide.
As the whole country adjusts to the new normal brought about by the pandemic, Exatech has seen the need for better customer assistance to meet the ever-changing demands of Filipinos.
“During difficult times like this, we want our customers to have a dependable partner that they can trust,” said Adrian Jasper Sioco, Exatech Marketing Director. “That’s why aside from providing quality home and commercial appliances, we want to ensure that they get the best support from us through excellent after-sales service.”
The nationwide expansion of Exatech’s customer support allows them to widen their reach and serve their loyal customers with fast, reliable, and affordable service and products. To date, Exatech has one of the most extensive service center networks in the Philippines with over 400 partners nationwide.
Technicians deployed in each service center have undergone in-depth training and are well-equipped to assist customers for repairs and maintenance concerns. Original branded spare parts are readily available even for earlier models. Since travelling is difficult nowadays due to quarantine restrictions, home service can conveniently be arranged by calling their responsive hotlines.
“We want our customers to know that we are here for the long term. That’s why we are continuously striving to deliver the best products and services in every part of the country,” added Sioco.
Founded in 1982, Excellence Appliance Technologies Inc. has gained the trust of Filipino consumers over the years. At present, it is the exclusive distributor of world-class brands such as Whirlpool, Maytag Commercial Laundry, Tecnogas, Technik, and Fujidenzo in the Philippines. Exatech offers a wide selection of freezers, chillers, refrigerators, air conditioners, household and commercial washers and dryers, as well as kitchen appliances. For more information, visit Exatech website at www.exatech.com.ph.
