“Sensitive to the concerns our customers are facing amid these challenging times, we are suspending all disconnection activities to legal consumers while Iloilo City is under MECQ to allow a period for relief and additional time for our customers to settle their bills,” said MORE Electric and Power Corp. (MORE Power) in a statement.
MORE Power of the Razon Group heeded the call of the Iloilo City government for residents to avoid going out of their homes as a means of trying to curb the spread of COVID-19. From May 28 to June 4, there were 856 COVID-19 cases recorded. For June 4 alone, 125 new cases were recorded.
In its advisory, MORE Power assured there will be a grace period for those who cannot pay and there will be no penalty fees for delayed payments. This is also due to the temporary closure of its payment center for disinfection.
MORE Power will only disconnect when the national government lifts the MECQ status, which is scheduled to end by June 15.
“Disconnection activities will only resume once the MECQ is lifted, except in areas classified under surgical or total lockdown even after the lifting of the MECQ. However, meter reading and bill delivery will continue throughout the MECQ period,” MORE Power pointed out.
MORE Power is encouraging consumers who have the capacity to pay via online banking or other partner payment centers.