The Bureau of Immigration (BI) announced on Thursday, March 25, the implementation of a Quick Response (QR) feedback system in its offices nationwide in a bif to improve its services to the public.
Rey Arvin Sevilla, head of the BI Committee on Good Governance, said the improved feedback system will be initially implemented at the BI’s head office in Intramuros, Manila as well as at the Ninoy Aquino International Airport (NAIA).
Sevilla said the project would allow much needed immediate feedback from the public and likewise prevent the spread of the coronavirus since it would initiate paperless transactions.
Based on the project, the feedback system will be through a QR code which would lead to the BI client feedback form. The service users can immediately input their feedback on the services received from the agency.
Sevilla said the move also complies with requirements set by the country’s Anti-Red Tape Authority, which mandates the availability of feedback mechanisms for the public.
BI Commissioner Jaime Morente said the implementation of the QR mechanism is timely in the wake of the corruption issues that hound the Bureau.
“It would allow the public to immediately report any malpractice that they encounter,” he added.
The comment was made in wake of the alleged involvement of a handful of immigration officers in a human trafficking case, which was uncovered by Senator Risa Hontiveros during Tuesday’s hearing of the Senate Committee on Women, Children, Family Relations, and Gender Equality.
“Those involved in such anomalous activities will face the harshest penalties of the law,” said Morente.