The Philippine Veterans Affairs Office (PVAO) has decided to limit face-to-face transactions with Filipino war veterans or claimants amid the surge of coronavirus disease (COVID-19) cases.
In a statement, the PVAO said face-to-face transactions will now only be limited to what it described as 'extremely necessary' situations.
“Due to the current surge of COVID-19 cases, face to face transactions with veterans/claimants shall be limited to those extremely necessary to allow the unhampered servicing and continuity of pension/welfare benefits,” the agency said in an advisory.
The PVAO encouraged Filipino war veterans or pensioners to avail the online services of the agency in filing of benefits claims and validating pensioners’ status.
“AFP (Armed Forces of the Philippines) retirees with current validation status with the AFP Pension Gratuity and Management Center (AFP PGMC) do not have to undergo validation process at PVAO; provided, that a copy of the validation form submitted and received by the AFP PGMC shall be furnished PVAO thru email or any virtual/digital means,” the PVAO said.
For other concerns or queries, war veterans or pensioners may contact them through the following:
Finance Division
- Email: [email protected]
- Mobile: 0917-668-8072; 0915-256-2788
Veterans Records Management Division
- Email: [email protected]
- Mobile: 0919-212-3074; Landline: (02) 8376-4106
Claims Division
- Email: [email protected]
- Mobile: 0930-836-1097; Landline: (02) 8912-4760
a. Veterans Hospitalization and Medical Care Program
- Email: [email protected]
- Mobile: 0975-909-6329
b. Educational Benefit Program
- Email: [email protected]
- Mobile: 0929-660-2313
Human Resource Development Division
- Email: [email protected]
- Landline: (02) 8912-1929 / 8911-6001 loc. 5551
General Services and Support Management Division
- Email: [email protected]
- Landline: (02) 8912-4762 / 8911-6001 loc. 5568 / 5580
Legal Affairs Division
- Email: [email protected]
- Landline: (02) 8912-4869 / 8911-6001 loc. loc. 5556 / 5555
For general information and other services, visit the PVAO’S website: pvao.gov.ph or email at [email protected].