A portal-type x-ray machine that can scan close to 4,000 containers daily was recently installed at the Davao International Container Terminal (DICT), the Bureau of Customs said.
The bureau inaugurated on January 12 a state of the new portal-type x-ray machine at the said port to improve its screening performance.
According to the bureau, the new x-ray machine increases the port’s maximum inspection capacity with an additional 3,840 containers per day on top of its previous scanning capacity.
It has the capacity to scan 160 containers per hour.
“Its portal design allows container trucks to move through the x-ray machine as opposed to the mobile x-ray design, where the machine has to move along the length of a container,” the bureau said.
“The newly installed x-ray machine will increase the border security capabilities of DICT. This will not only provide better service, but will also help in the speedy clearance of sea freight cargoes,” it added.
The newly installed x-ray machine brought to 13 the x-ray machines that are fully operational under the Collection District XII.
Meanwhile, the bureau also reported that its Customer Assistance and Response Services (BOC-CARES), a frontline unit for stakeholder interaction under the Public Information and Assistance Division (PIAD), has received attended to a total of 105,172 concerns from January to December 2020.
During the same period, BOC-CARES generated an overall resolution rate of 97.72 percent with a total of 730 resolved tickets out of 747 concerns coursed through various complaints and feedback mechanisms.
Some of the resolved concerns were logged through the Contact Center ng Bayan under the Civil Service Commission (CSC), Presidential Complaint Center under the Office of the President and Malacañang’s 8888 Citizen’s Complaint Center or the Citizen’s Complaint Hotline managed by the Office of Executive Secretary.
Under Malacañang’s 8888 Hotline, the Customs bureau acted upon and resolved 99.42 percent or a total of 341 of the 343 complaints lodged through the platform.