After Valenzuela City Mayor Rex Gatchalian suspended North Luzon Expressway (NLEX) Corp.'s business permit on December 7 due to traffic congestion resulting from its cashless toll collection scheme, the company said it “will implement several measures to resolve the Valenzuela issue to protect its customers and stakeholders.”
“We are reviewing the situation and are doing everything necessary to address the issues,” said NLEX Corporation President J. Luigi Bautista, including amicable and cooperative initiatives between the tollway company and the City of Valenzuela.
The mayor personally served the Executive Order suspending NLEX Corp.’s operation at the tollway firm's office in Valenzuela.
The tollway company acknowledged that its 100 percent cashless toll implementation "experienced birth pains that unfortunately resulted in technical problems in some instances."
“We are working to eliminate the inconvenience caused to our customers by the new compulsory tollway cashless transaction system using Radio Frequency Identification (RFID) required by the Department Order of the Department of Transportation (DOTr).”
“These glitches that are occurring at the toll booths are simply a result of some adjustments that should be expected because the RFID system took effect only eight days ago,” he pointed out.
NLEX assured all stakeholders that their concerns being raised in various mass and social media channels are being heard and being addressed as a top priority.
It is accelerating the solutions to make it more convenient for the public to adjust to the new RFID system, the statement said.
Bautista has assured the many stakeholders of the tollways firm that it will continue to pursue a series of consultations and dialogues with the Valenzuela Mayor in good faith.”
The toll operator "is accelerating the solutions to make it more convenient for the public to adjust to the new RFID system," the NLEX statement said.