Muntinlupa City launches business e-payment system

Published December 3, 2020, 2:25 PM

by Jonathan Hicap

The Muntinlupa City government has launched its Business E-payment System (BEST) to provide convenience and avoid person-to-person interaction amid the ongoing pandemic. 

Muntinlupa City’s Business Permits and Licensing Office (Muntinlupa PIO)

Partnering with Land Bank of the Philippines (LBP) and Development Bank of the Philippines (DBP), the city government’s BEST is a contactless and cashless processing of business permit applications and payment. 

Mayor Jaime Fresnedi said the city government developed the project to adapt to the “new normal” of public service which requires use of digital platforms.

He said with BEST, the risk of COVID-19 transmission will also be prevented due to reduced contact between clients and city employees who will process their applications.

Muntinlupa’s BEST is an online payment alternative that will allow locators in Muntinlupa City to accomplish business permit applications and transactions through any Internet-enabled device. 

Taxpayers can access the online platform at and accomplish transactions including application for new business permit, renewal of business permit, application status inquiry, billing and payment, and payment history.

Upon assessment and verification of payment, the Business Permits and Licensing Office (BPLO) will endorse an advanced e-copy of the requested permit to the client via email. The total processing time is shortened to about 30 minutes for applications with a complete set of requirements. Clients can schedule the pick-up of original documents or arrange delivery via a courier service.

In addition, the platform will also serve as an online portal for transactions processed by the Treasury Office including application and submission of requirements, acquisition of assessment billing, order of payment and e-payment for the convenience of taxpayers.

Payments can be processed through Bancnet and PESONet partner banks or over-the-counter via ECPAY, Bayad Express, and 7-11 outlets. Taxpayers can now conveniently pay their taxes at their own time and within the safety of their homes.

Muntinlupa, adjudged as the Philippine Chamber of Commerce and Industry’s Most Business-Friendly LGU in 2017 and 2018, has implemented business innovations including the Single Window Transaction-Muntinlupa Business One Stop Shop, a business registration process consisting of three simple steps with one and the same staff from start to end of the transaction that can be done in as fast as 15 minutes.