The Department of Trade and Industry (DTI) today released the regional information campaign materials as the agency warned consumers of misleading advertisements being peddled by enterprises to lure customers.
“The DTI enjoins the general public to always practice your rights and responsibilities whether dealing with an online or offline store or establishment. Further, the public is advised to be wary of misleading advertisements and to double-check the provided product information before making a purchase,” said DTI Consumer Protection Group Undersecretary Ruth B. Castelo.
The information campaign is part of the Consumer Redress and Misleading Advertisements of other ASEAN Member States (AMS) being the Philippines a member of the ASEAN Committee on Consumer Protection.
Earlier this year, the ASEAN Online Shopping infographics and video were released across all AMS to provide helpful tips to the consumers when doing online transactions and to promote good business practices in ASEAN.
Aside from online shopping, ASEAN has produced infographics and video materials that highlight the importance of asserting consumers’ right to redress and information and knowing the proper venues when filing a complaint.
The ACCP aims to strengthen the awareness of the consumers on their rights and responsibilities and likewise to further consumer protection by ensuring that policies for dispute resolution are in place. Last October, the DTI issued Department Administrative Order No. 20-05 or the “Development of a Philippine Online Dispute Resolution System (PODRS)” which prompts the creation of a national portal that will provide an online redress mechanism to the public.
For consumer-related concerns and queries, you may send an email to [email protected] or reach us thru the One-DTI (1-384) Hotline.