The Bureau of Customs successfully passed the compliance phase of the Performance Governance System and received the Gold Governance Trailblazer award in a recent Public Governance Forum.
During the recent Compliance Revalida organized by the Institute for Solidarity in Asia, BoC Commissioner Rey Leonardo Guerrero presented the agency's performance and compliance reports, programs, and innovations and its drive in ensuring the alignment of resources and stakeholders to the four-year Strategic Roadmap which aims to transform the bureau into a world-class Customs Administration by 2022.
Lawyer Ma. Lourdes Mangaoang heads the PGS core team. The BoC enrolled into the accreditation program of ISA last year.
Among the initiatives presented, which are aligned to its 10-Point Priority Program 2020, are the full automation of processes, including the implementation of No Contact Policy and establishment of Customer Care Centers, development of Universal Risk Management System, implementation of the Internal Administration Management System, and all other projects and programs.
The panelists commended the agency for the overall Revalida performance.
In 2019, the BoC was also awarded with the Gold Governance Trailblazer award by the ISA as it passed the first stage or the Initiation.
For the third stage, Proficiency Stage, the agency will focus on the monitoring and management of the strategies executed and will aim to achieve a proficient status after an ISA audit review of the agency's performance as measured by its scorecard.
The Office for Strategy Management is in charge of the strategy execution and will be fully functional in this stage.
Guerrero said the bureau aims to carry this momentum through until it passes the fourth and final stage, which is the Institutionalization Stage, to truly ensure that reforms are truly achieved.
“I know that the transformation of the BOC would be difficult to achieve in a year or even more, but I firmly believe that it will never be achieved unless we took the first step," he said.
Guerrero thanked Mangaoang and lawyer Noemi Garcia for leading the Office of Strategy Management and the core team as the bureau successfully passed ISA's PGS compliance stage.