Global express service provider DHL Express, was the second best workplace in the planet (after Cisco, at number one) this year, out of over 10,000 organizations surveyed in 92 countries.
Great Place to Work®, a global people analytics and consulting firm, conducted the 2020 survey, assessing the work experience of employees through their certification program.
The companies surveyed employ 10.2 million people.
Last year, DHL Express ranked fourth best workplace in the world and has risen two places higher in 2020.
The company made it to 42 national best workplaces lists, with an additional 17 countries achieving certification status.
In the Philippines, DHL Express ranked second as well on the inaugural list of Philippines’ Best Workplaces 2020, announced last May 1.
In its 2020 employer ranking, Great Place to Work® and FORTUNE recognized the awardees' "extensive investments and implementations of various initiatives to create a positive, motivating and appreciative working atmosphere in more than 220 countries and territories".
First of all, DHL Express annually invests "a double digit million Euro amount" in its employees around the world, running various Human Resources (HR) initiatives to improve working conditions and motivate its teams.
Its ‘DHL4her’ program supports and develops women workers.
"DHL’s Got Heart" enables the company to support causes that its people are passionate about outside of work.
Its "Certified International Specialist" (CIS) learning program offers various curricula, to enable employees to deliver the best quality service for customers.
Significantly, the performance of DHL staff during the Covid-19 pandemic prompted the company to pay each employee around the world a one-off bonus of EUR 300 last month.
“The pandemic tested frontline companies like never before and we’re proud our employees have risen to the challenge," according to John Pearson, DHL Express CEO.
"Despite the pandemic still affecting our lives, and the safety of our employees remaining a top priority, they insist on being part of the solution to support communities and bolster global trade”, he explained.
“This spirit is the result of our culture of recognition and is a key driver for our outstanding employee satisfaction," Pearson underscored.
"People are at the heart of our company. That was true for the time before COVID, it is true now, and will be true in the future.”
DHL Express is "perhaps the most global company in the world", in the words of Great Place to Work’s CEO, Michael Bush.
DHL delivered to millions of customers every day in 2020 during the most difficult circumstances faced by society since World War 2, he underscored.
"Their people wore masks and drove, walked, flew, hiked, bicycled, and whatever it took to safely deliver what customers needed in every corner of the globe," the CEO pointed out.
Millions of lives depended on DHL, he continued. "These logistical first responders are fueled by a high-trust “for all” culture, led by purpose-driven leaders who serve their people so they can serve their customers."
"Every day, they accept the challenge of delighting customers, caring for every employee, globally redefining diversity and inclusion, decreasing their impact on the environment, while improving every community in which they operate. Simply put, DHL’s got heart and the world is better because of it," he elaborated.
“It is our purpose to connect people and improve lives. This applies to our customers and our employees," says Regine Buettner, Executive Vice President HR, DHL Express.