Lapid files bill to protect delivery riders vs. unscrupulous customers

Published July 14, 2020, 9:56 AM

by Mario Casayuran

Senator Manuel “Lito” Lapid has come to the rescue of delivery riders and drivers from paying for cancelled orders.

Senator Manuel “Lito” Lapid (Senate of the Philippines / MANILA BULLETIN)

Lapid filed Senate Bill 1677 which requires service providers to establish a reimbursement scheme in favor of deliver riders/drivers which will cover the entire amount of money advances to purchase the items, in case of cancelation of confirmed orders.

The bill compels reimbursements to the riders must be made within one day from cancellation.

“Masakit isipin na sa kabila ng panganib na hinaharap ng mga delivery rider para lamang makapagserbisyo sa mga customer at kumita ng maliit na halaga, sa huli, sila pa ang naloloko. Bukod sa nasasayang ang oras at salapi ng mga riders dahil sa pagkansela ng order, ang mas malala pa, may mga pagkakataon na ni hindi matunton ang address ng nanlokong customer dahil sa fake address. Hindi tuloy sila mapanagot at naiiwang lugi at abunado ang mga delivery riders,” Lapid said. (It is a pity that lowly-paid delivery riders who brave the possibility of COVID-19 infection are made fools of or taken for a ride by those who make delivery orders. Delivery riders at times could not find the address of the ‘’customer’’ resulting in wasted time and loss of money. These riders suffer financial losses for undelivered orders.)

To facilitate collection against cancelling customers, this bill also requires the implementation of Know-Your-Customer (KYC) rules which will entail the submission and verification of proof of identity and residential address, subject to compliance with the Data Privacy Act of 2012.

“Sa hirap ng buhay ngayon lalo’t nasa gitna tayo ng pandemya, lahat naman tayo ay gustong kumita. Kaya humahanga tayo sa mga gaya ng service riders na gumagawa ng paraan para kumita sa legal na paraan at malaki pa ang naitutulong nila para hindi na lumabas ng bahay ang ating mga kababayan,” Lapid added. (During this pandemic period, we all want to earn. I salute these service riders who find ways to earn lawfully and who help those who cannot go out but resort to phoned-in delivery services.)

Lapid’s bill also penalizes repeated acts of unjustified cancellation of confirmed orders for the delivery of food and/or grocery items when the same has already been paid by the delivery rider/driver.

If a customer cancels for at least three times in a period of one month, he or she, upon conviction, shall be subject to the penalty of arresto mayor or imprisonment of one month and one day to six months. The said customer will also need to pay a fine of an amount not exceeding P100,000.

Failure of the food and grocery delivery service providers to set up the reimbursement scheme is likewise penalized with a fine not exceeding P500,000 and double the amount of money not reimbursed to their delivery riders/drivers.

 
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