LTO transactions for motorists now via online as part of 'new normal' protocols

By Alexandria Dennise San Juan

Motorists may now process their transactions with the Land Transportation Office (LTO) through its online system as part of the agency's "new normal" protocols to avoid overcrowding in its offices and limit physical interaction amid the global pandemic.

Department of Transportation-Land Transportation Office (DOTr-LTO) (MANILA BULLETIN) Department of Transportation-Land Transportation Office (DOTr-LTO) (MANILA BULLETIN)

LTO Assistant Secretary Edgar Galvante said on Wednesday that the agency is currently pilot testing its Land Transportation Management System (LTMS) in some of its offices placed under the general community quarantine (GCQ).

"We are doing the pilot test in 24 LTO Offices to iron out the technical glitches, and thus ensure that everything will run smoothly. Once all are in place, the LTMS will be implemented in all LTO offices nationwide," Galvante said.

Through this online system, Galvante said that the public can now apply and renew their driver's licenses, student permits, as well as request for revision of records and for certificates of no apprehension at the comfort of their homes.

"After makumpleto ang requirements at naisubmit na electronically, kapag natanggap 'yun, na-evaluate and na-approve, manonotify ka kung magkano ang babayaran mo. Pwede mo itong bayaran via credit card or other online payment systems," he said. (After completing the requirements and submitting these electronically, it will be received, evaluated, and approved. Then, you will be notified how much you will pay for the transaction. You can pay via credit card or other online payment systems.)

Aside from document and license applications, motorists with admitted cases may also settle their traffic violations by paying fines through electronic payment channels such as GCash and PayMaya, or via online banking.

For contested cases, motorists can submit their position papers online through the LTMS. They will be notified of the hearing schedule and settlement updates through e-mail and the portal dashboard.

"Eventually, kapag nakumpleto na ang proseso sa system, hindi na kakailanganin na pumunta pa sa LTO para doon mag-transact. We are now even arranging pati ang pag-deliver ng lisensya, assuming na walang problema 'yung application," the LTO chief added. (Eventually, once the process has been completed in the system, you will not need to go to the LTO office for the transaction. We are now even arranging the delivery of licenses, assuming that there will be no problems in the application.)

Galvante added that motorists will soon have the option to pick up their license or document at the LTO office, or door-to-door delivery through an accredited courier.

"The LTMS will limit human intervention so as to comply with the safety protocol advised by health authorities. Aside from this, I encourage everyone to be a responsible motorist so that our roads will be safer and settlements will be less. In this way, we can contribute to the faster healing process of our country," Galvante said.