Survey shows public satisfied with online DICT transactions

Published June 6, 2020, 12:00 AM

by manilabulletin_admin

By Rizal Obanil

The Department of Information and Communications Technology (DICT) reported on Friday (June 5) that a recent survey of those who availed of “online application and installation of digital certificates” had a “favorable experience” and gave positive feedback on their experiences conducting such transactions online.


In the survey conducted by the Philippine National Public Key Infrastructure (PNPKI) division, many of the users shared their favorable experience with the “forms used, service time, and process.”

Among the components which the users praised were: “(1) efficient turnaround of application emails, (2) accommodating service personnel who promptly handled inquiries and public assistance concerns, and (3) easy-to-use application forms and user-friendly instructions.”

“The use of digital certificates fast-tracks and secures online transactions for our telecommuting public and the government alike, in line with the President’s directives to cut red tape and reduce overregulation for faster delivery of services amid the public health emergency,” DICT Secretary Gregorio B. Honasan II said.

The DICT has been promoting online transactions especially amid the COVID-1 pandemic to encourage social distancing.

June has also been declared National ICT Month 2020 and the DICT believes that providing the option of doing transactions online complements this year’s theme “Maximizing ICT in the new normal” as the agency aims to improve the work-from-home experience of Filipino workers.

In line with this, DICT will hold online activities and webinars on topics such as “digital government, digital cities and provinces, digital medicine and social assistance, digital education and workforce, cybersecurity, and emergency communications.”