By Marjaleen Ramos
The Philippine Competition Commission (PCC) has slapped Grab Philippines another P16.15 million in fines for extraordinary deviation on its pricing commitment and exceeding driver cancellations.
A Grab employee uses the app to book a cab for passengers at the Ninoy Aquino International Airport (NAIA). (REUTERS/Romeo Ranoco / MANILA BULLETIN/ FILE)
“Grab should pay P14.5 million after its price surges went beyond the cap set by regulators, and P2 million for exceeding the allowed driver cancellations to 7.76% instead of the committed 5%,” the PCC said in a statement on Wednesday.
The fine is the latest in a string of penalties faced by Grab for violating its commitments. Grab was also earlier ordered to pay a penalty of P23.45 million for violating its pricing commitments.
The fine will be refunded to passengers who availed themselves of Grab’s service between May 11 and August 10 this year.
They should receive a refund within 60 days through GrabPay credits, the PCC added.