Local business process outsourcing (BPO) provider Inspiro has partnered with Microsoft for its three-year digital transformation program.
Inspiro is an outsourcing specialist which had been operating in the Philippines for 20 years, with centers in Luzon and Visayas.
Its local workforce of over 14,000 people deliver multi-lingual, end-to-end, CX (Customer Experience) solutions to global brands and multinationals.
Worldwide, it employs 32,000 people in 51 strategic locations across Asia, North America, Latin America and Australia, enabling clients to optimize their processes and surpass overall customer satisfaction.
"Our digital roadmap is driven by evolving client requirements, the changing technological landscape, and the need to stay ahead of the competition," explained Yuji Hamamoto, Inspiro's president and chief executive officer.
"We look to Microsoft to fast-track the implementation of our roadmap, keeping our clients and our CX agents at the core of our digital transformation," he noted.
Inspiro is deploying platform solutions to provide CX agents with greater flexibility and internal collaboration plus improved performance.
"The BPO industry is a key economic driver for the Philippines, one that has put our nation on the global stage, providing people and businesses all over the world with critical services, and over 1.3 million Filipinos with jobs,” says Peter Maquera, Chief Executive Officer of Microsoft Philippines.
Todate, "Digital transformation and innovation have become absolutely necessary in the post-pandemic world," he stressed.
"We are bringing the full stack of our technology to empower Inspiro and every organization in the country to achieve their digital ambitions.”
At the onset of the COVID-19 pandemic, Inspiro quickly shifted their operating model to work-from-home, ensuring its people were healthy and safe.
The company deployed Windows Virtual Desktop and used Microsoft Teams to enable a remote workforce of more than 3,000 agents to ensure business continuity and sustain operations.
Now, the Inspiro-Microsoft partnership will focus on improving average handling time and accelerating speed to market as well as strengthening competitive positioning to boost revenue growth as well as create new revenue streams.
Microsoft will employ technology, such as robotics process automation, data warehouse modernization, app modernization and security to enable Inspiro’s desired outcomes.