One call away: DHSUD solves all 433 complaints relayed thru ‘8888’ hotline

The Department of Human Settlements and Urban Development (DHSUD) is one call away when catering to the complaints of its stakeholders, and this is backed by data.

In a report from the Office of the President's 8888 Citizens' Complaint Center, the DHSUD said that it garnered a 100-percent resolution rate in handling complaints it received in the past seven months. 

The DHSUD received a total of 433 concerns from January to July, all of which were resolved by the department.

Eight cases, however, were addressed beyond 72 hours, giving the DHSUD a 98.15 percent rate to the compliance period.

Still, DHSUD Secretary Jose Rizalino Acuzar was elated with the performance of the department as he set higher goals for them in the coming months.

“This shall serve as an inspiration for all of us to strive better to achieve 100-percent compliance rate,” he said on Friday, Aug. 23.

The 8888 Citizens' Complaint Center was established to serve as a mechanism where citizens may report their complaints and grievances against government agencies, officials and employees.

The public may file a complaint through the 8888 website at 8888.gov.ph or by calling or texting their report to 8888.