How Samsung's customer service program provides the care your devices need
By MB Technews
Completing chores and everyday tasks have become easier than ever with the evolution of mobile phones and smart appliances, with global brands like Samsung innovating rapidly to meet our ever-changing needs. But owning a phone or appliance is just the start; when it comes to caring for these items, Samsung is also committed to providing exceptional customer service to ensure that everything runs in tip-top shape.
From next-level care to convenience and accessibility, Samsung has continued to expand their Customer Service offerings that meet you whenever and wherever you need it, offering reliable support at every turn!
The Samsung Members advantage for exceptional care
Once you buy a new Samsung device, Samsung welcomes you into a world of amazing discoveries and innovation through their Samsung Members program, which you can access through the Samsung Members app.
The Samsung Members program has exclusive promotions and benefits and is also where you can access top-notch customer support and get insider advice. You'll also have the chance to earn rewards when you buy from the Samsung Online Store and dive into a world of curated content tailored just for you.
Samsung Concierge for a dedicated toll-free number
For those who own a Galaxy Z Series or S Series device, you'll enjoy the added benefits of Samsung Concierge, including a dedicated toll-free hotline with customer partners ready to assist you with setup, diagnostics, and even repairs. Furthermore, you can easily book appointments through this hotline and save valuable time by bypassing queues at select Samsung Authorized Service Centers. And if you're concerned about being without your phone while it's being serviced, you can even request a temporary loaner unit. This service is also available for certain home appliances during their service period.
The right care, even before you need it
Appliances are things you invest in for your family’s home. Some may even look at them like a family member. Luckily, Samsung continues to prioritize the needs of its customers to make sure that you stay ahead and out of your worries for any problem that may occur with your devices.
Samsung provides services such as Proactive Care, which involve inspections and cleaning of air conditioner units with Samsung Authorized Service Centers across the country. This proactive service automatically prompts you to arrange check-ups and cleanings for your air conditioner, allowing you to enhance the maintenance of your AC system to help prolong its life, so you can spend more time with cool air and less worries.
Constant care within reach
Along the way, you may encounter problems with your devices and your first instinct might be going straight to the repair centers, but what if the care that your devices need is right where you are? Yes, Samsung has various customer services that come to you so that you won’t have to leave your home!
If you have a Galaxy device and are living in NCR, you can book a door-to-door Pick-up Service, wherein a service partner will fetch your gadget in your preferred address, fix it in their authorized service center, and return it to the same address. There is also a touring Galaxy TechVan that can service your mobile device and some appliances, which have already hit spots like Pangasinan, Naga City, Bacolod, General Santos City, and Davao Province.
For a cozy chat with Samsung, you've got options: there's a 24/7 Hotline, Live Chat, and even Visual Support to show appliance problems via video. You can also try the Remote Service to let a Samsung expert tinker with your phone or TV from afar.
If you’re the independent type, you can explore Self-Help on Samsung.com for quick fixes and FAQs. But for those who prefer face-to-face, check out Pre-booking Service via the Smart Q Service app at the nearest service center. Just simply download the app via Samsung.com. You can also virtually queue up, cutting wait times and giving you more freedom to do the things that you love.
Care that extends to everyone and the environment
Along with convenience, Samsung ensures that everyone is cared for, boosting inclusivity in their customer services. You can now connect with a Samsung Sign Language Expert via Sign Language Support for live assistance, ensuring accessibility for all.
Of course, Samsung also takes care of the environment through services that promote sustainability. Eco-Conscious Repair reduces e-waste by focusing on just the affected parts of your Galaxy phone or TV, which also helps you save money for the parts you need to buy.
And when it’s time that you plan to move on to a new Samsung device, their customer service is still there when you have to say goodbye to the appliance or mobile device you once loved. Samsung offers convenient and responsible options via the Electronic Waste Disposal (EWD) program, with drop boxes available at Samsung Authorized Service Centers nationwide. Simply deposit your mobile e-waste in these boxes, and Samsung will handle the environmentally responsible disposal, no matter the brand. In the NCR, free appliance pick-up is also offered for your convenience.
Get the extra care you deserve for your Samsung devices, every step of the way. To learn more about how Samsung cares for you, visit https://www.samsung.com/ph/support/.