Tag: #Call Center
For years, call center outsourcing to the Philippines has been an excellent way to improve operational efficiency, reduce costs, and increase ROI. Unfortunately, many SMEs that are looking to outsource to the Philippines for the first time take price into account as the primary consideration. “This can turn out to be a costly mistake in the long run. Knowing the hourly cost breakdown of a call center in the Philippines is critical to gaining a full understanding of the many factors and the true costs involved in outsourcing this important business function,” says Ralf Ellspermann, CEO of PITON-Global, an award-winning, mid-sized call center in the Philippines.