Back-office Philippines: How RPA is transforming outsourcing

The Robotic Process Automation (RPA) market in the Philippines, hat allows companies to automate repetitive tasks, such as data entry and document processing, by employing software robots, is expected to grow at a CAGR of 30%.

Ecommerce BPO Philippines: The top destination for outsourcing CX-related functions

To improve their customer experience (CX) to stay competitive and retain customers, outsourcing certain front- and back-office tasks to third-party BPO
providers in the Philippines is a good strategy.

Customer Support Philippines: The Impact of AI and ML on CX

As the technology continues to evolve, AI and ML will certainly play an increasingly important role in the thriving customer support industry in the Philippines.

Call Center Philippines: Advanced Data Analytics - The rocket fuel that powers CX

The use of advanced data analytics in contact centers in the Philippines can help companies manage customer experience (CX) by providing insights into caller behavior and interactions.

Multilingual back-office outsourcing Philippines: Unlocking global markets

The Philippines has a large well-educated workforce fluent in multiple languages, including English, Spanish, Mandarin, and Korean. For companies with an international customer base, it is imperative to have support staff who can navigate multiple languages and cultures.

Contact Center Services Philippines: AI and its impact

While AI is making people’s lives more convenient, its effect on business, particularly in the call center industry, has been revolutionary. AI can enhance the job of call center agents and the services they provide.

BPO Philippines: Why working with office-based agents delivers better outcomes

Office-based agents typically have access to better training and support compared to home-based agents.

BPO Philippines: Why CX Matters

In today’s business climate, positive CX has become an essential part of building and maintaining a profitable business. Outsourcing savvy companies are increasingly choosing BPOs in the Philippines based on quality and domain expertise rather than hourly rates.

Outsourcing Philippines: the pros and cons

Business process outsourcing to the Philippines has been a strategic initiative of some of the leading multinational organizations in the world for over 20 years. The country is the number two BPO provider in the world and both the leading and largest provider of voice-related contact center services.