PLDT expands collaboration with Amdocs for enhanced customer service

Published August 16, 2022, 10:26 AM

by Jonathan Castillo

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Amdocs announced the extension of its managed services agreement with PLDT, a leading telecommunications and digital service provider in the Philippines, for an additional three years, extending the agreement through 2028. As part of the broader strategic partnership, Amdocs will continue to consolidate, modernize, and manage PLDT and Smart’s IT Infrastructure and applications, enabling efficient delivery of services and optimized IT spends.Under the deal, Amdocs will enable modernization of IT platforms and infrastructure, supporting all lines of business as an integrated telco.  Amdocs and PLDT also put importance on environmental, social and governance (ESG) criteria in IT operations, beginning with foundational steps such as e-billing adoption, to major initiatives such as transformation of PLDT’s IT footprint to the cloud.

“PLDT is committed to empowering Filipinos everywhere with customer-focused digital innovations, helping them create a better tomorrow,” said Alfredo S. Panlilio, President and CEO at PLDT. “Our long-standing strategic partnership with Amdocs is enabling us to achieve this, as we move into the future with infinite potential of 5G and digital services evolution.”

“We are delighted to strengthen our long-term partnership with PLDT, a journey of collaboration that builds on a shared vision to deliver amazing customer experiences,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We look forward to partnering with PLDT as they drive their business to new heights.”

 
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