Robredo bats for worker-friendly services for BPO sector

Published January 29, 2022, 4:18 PM

by Raymund Antonio

Recognizing the nature of their work, presidential aspirant Vice President Leni Robredo said that she would push for government services that will address the daily challenges faced by Business Processing Outsourcing (BPO) employees.

Vice President Leni Robredo (OVP photo)

Robredo, a leader of the opposition, noted the safety and security of employees, especially the public transporation, are among the pressing issues involving those working in the BPO industry.

“Primary kasi sa akin ‘yung papaano natin ma-a-achieve ‘yung (Primary for me is how we will achieve the) quality of life na dapat ine-enjoy ng mga lahat sa atin (that everyone must enjoy) even ‘yung mga kagaya ninyo na baliktad ‘yung oras (like you whose working hours are the opposite),” she said.

“So ‘yung proposal talaga natin, dapat ‘yung pamahalaan nagpro-provide siya ng transportation na safe, na secure, gumagawa ng mga rota na sinu-suit doon sa mga oras sa paglabas sa trabaho (our proposal is the government should provide safe, secured transportation, wherein the routes suit the time when they go out from work). And ‘yung mga rotang ito (these routes are) regulated by the government para siguradong ligtas (to ensure their safety),” Robredo added.

The aspiring president spoke to members of volunteer groups from the information technology (IT) and BPO industry during a recent virtual meeting to discuss her plans for them should she win the 2022 elections.

This event was organized by the Robredo People’s Council (RPC) and hosted by the group IT & BPO Professionals for Leni via Zoom, and streamed on Facebook live with 850 participants in attendance.

Robredo acknowledged BPO employees have to lose their much needed sleep whenever they avail of government and medical services during daytime due to their work schedules.

“Sinisiguro din natin na maraming services ang dapat available sa oras na puwede kayo (We would ensure that many services are available to your time). Meaning to say, nandoon…lalo na sa mga lugar na may (it is in the places where there is) conglomeration of BPO companies. Kailangan may available na services na paglabas ninyo sa opisina o bago kayo pumasok sa opisina, puwede niyo ‘yun ma-avail (You can avail the services when you go out of the office or before you go to work),” she said.

Addressing the fact that about 60 percent of BPO employees are working mothers, Robredo said companies must be mandated to provide daycare services so they can work.

“Kung hindi man kaya ng opisina na magkaroon ng sariling daycare service, dapat ‘yung pamahalaan ay mag-provide … para lang ma-encourage ‘yung mga nanay na puwede pa siyang magtrabaho kasi may mapapag-iiwanan siya ng anak niya (If the office is incapable to have its own daycare service, the government should provide…to encourage the mothers that they can work because someone will look after their children),” Robredo said.

“Dapat ‘yung services na ‘yun available para nakakapagtrabaho tayo ng mapayapa … kasi may masasandigan tayo na mga services ng pamahalaan para sa pamilya natin (The services should be available so we can work peacefully…because we can rely to government services for our families),” she added.