Globe At Home customer field service received the ISO 9001:2015 certification for its quality assurance operations and technical support. This shows Globe’s commitment to consistently provide services that meet customer expectations and regulatory standards.
ISO 9001:2015 is the international standard dedicated to Quality Management Systems (QMS). It provides the framework organizations need to efficiently serve their customers and ensure conformity to applicable regulatory requirements.
“This certification is proof of our customer-focused processes and procedures marked by consistent quality controls. We also conduct proper measurement and analysis. As a result, our customers are assured of receiving high-quality services from our broadband teams at all times,” said Barbie Dapul, Vice President for Marketing, Globe At Home.
Globe At Home provides quality assurance and technical support to empower its agents and help them improve their performance, as well as deliver the right solutions to customers. The company employs a customer-first policy where it purposely builds products and services to address customer pain points and look into motivations and insights that drive customer buying patterns.
Since Globe At Home’s thrust is to own customer care and service in the market, it has put in place service guarantees for postpaid customers, where they can get their lines installed within 48 hours from approval of their online applications. Customers also experience quick click booking of repairs and upgrades via the Globe At Home app.
Globe At Home prioritizes digital channels, such as the GlobeOne and Globe At Home apps, to be at the forefront of customer service. This way, customers can exercise control over a host of account management transactions.
Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, highlighting the roles of infrastructure and innovation as crucial drivers of economic growth and development. It is committed to upholding the UN Global Compact principles and contributing to 10 UN SDGs.