Maynilad implements paperless billing program

Published October 25, 2021, 1:41 PM

by Madelaine B. Miraflor

West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) will implement a paperless billing program, which will give its customers the option to receive only an electronic Statement of Account (e-SOA) instead of a printed copy of their monthly water bill.

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“Enrolling in the Maynilad Paperless Billing Program eliminates the need to touch a printed copy of SOA or face a meter reader to receive the SOA, thus lessening physical contact that may lead to COVID-19 transmission,” the company said in a statement.

Once enrolled, customers will also have convenient 24/7 access to their current and previous Maynilad water bills via the My Water Bill Portal and receive bill notifications via the channel of their choice (e.g., email or SMS).

Customers can also contribute to helping save the environment through reduced paper consumption, the firm said.

Maynilad customers with an active My Water Bill online portal account as of October 22 are automatically enrolled to the Paperless Billing Program. Those without portal accounts yet but would like to enroll to the Paperless Billing Program may do so via SMS.

“With all transactions shifting to digital because of the pandemic, Maynilad endeavored to give our customers the option to just receive their monthly water bills via electronic means. The Paperless Billing Program is part of our efforts to enhance customer experience through easier and more convenient access to our services,” said Maynilad Customer Experience and Retail Operations head Christopher J. Lichauco.

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Maynilad is the largest private water concessionaire in the Philippines in terms of customer base.

Its service area includes the cities of Manila (all but portions of San Andres and Sta. Ana), Quezon City (west of San Juan River, West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the Districts of Holy Spirit and Batasan Hills), Makati (west of South Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas, and Malabon, all in Metro Manila; and the cities of Cavite, Bacoor, and Imus, and the towns of Kawit, Noveleta, and Rosario, all in the province of Cavite.

Starting Friday, the company will be implementing a scheduled water service interruption among some of its service areas to embark on a massive pipe realignment project.

This is to give way to a flood control project that is being constructed by the Department of Public Works and Highways (DPWH).

The DPWH project, designed to address the perennial flooding in Manila, involves the installation of a drainage line along Cristobal St. in Sampaloc, Manila.

And since Maynilad has an existing water pipeline along Sobriedad corner Cristobal Street that is directly in the way of the drainage line to be laid by DPWH, Maynilad has to cut off a part of its existing pipeline and replace it with a cross-under pipe.

This activity will result in a water service interruption from October 29, 2021 (Friday) to November 1, 2021 (Monday).

Areas to be affected are Las Pinas, Makati, Manila, Paranaque, Pasay, and several areas in Cavite, namely Bacoor, Cavite City, Imus, Kawit, Noveleta, and Rosario.

 
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