Cebu Pacific (CEB) has cleared all the refund complaints filed against it at the Civil Aeronautics Board (CAB) and refunded P8.18 billion to passengers as of end Sept. 2021.
As of August, the airline said, it cleared 2,842 cases filed at the CAB since 2020 after the pandemic wreaked havoc on the travel industry.
Cebu Pacific issued P479 million in refunds to customers in the July-September period.
Previously, the airline refunded its passengers P7.7 billion for requests filed from January 2020 until June 2021.
“As of August, the airline had verified cases totaling 2,842, and discussed with CAB the resolution of these complaints," according to Atty. Wyrlou Samodio, Head of CAB Legal and Enforcement Division.
"This is a positive development benefiting affected passengers after the Coronavirus pandemic grounded air travel. Working together, CAB and CEB prioritized passenger concerns at the most crucial time,” he pointed out.
Guests with completed refunds have been updated, through the email address provided upon booking, and were asked to check with their issuing banks and travel agencies for the remittance.
“We thank CAB for its efforts to verify records, so we can close the refund cases. CEB closely worked with CAB to resolve refund complaints,” noted Candice Iyog, CEB Vice President for Marketing and Customer Experience.
After clearing its backlog, Cebu Pacific is now handling current refund requests.