The Social Security System (SSS) uSSSap Tayo Portal on Monday, Sept. 13, to commemorate its 64th anniversary and in a bid to provide users with easier, simpler, and faster access to information.
“Many of the concerns that we receive through our various communication channels are queries on how to avail our programs and status verifications,” SSS President and CEO Aurora C. Ignacio said.
Through the uSSSap Tayo Portal, the state-run insurance agency aims to reduce concerns and improve the resolution time by empowering their stakeholders and the public.
“They no longer need to send emails, place calls, or go to our branches. All they have to do is to open the portal, and they can now access the information they need or check the status of their concerns,” Ignacio added.
The portal has three main features: Knowledgebase which contains all relevant information about SSS programs and services, including step-by-step guides; Frequently Asked Questions (FAQs) which allows users to get answers to common queries; and the facility for the viewing and submission of tickets wherein users can check the status of their concerns or create additional tickets.
The Knowledgebase and FAQs sections can be accessed through the home page.
Meanwhile, the ticket contains the concern of users about requests for assistance, counseling, inquiries, appreciation and commendations, status verifications, complaints, or suggestions and recommendations.
SSS said the unique features of the uSSSap Tayo Portal are envisioned to complement other SSS electronic service channels such as the My.SSS Portal, SSS Mobile App, Text-SSS, and Self-Service Express Terminals.