New policies implemented in one of the biggest homegrown airlines in the Philippines

One bag only

Passengers of Cebu Pacific (CEB) are reminded to only bring one hand-carry bag during their travels to ensure a smooth and convenient flight experience. The carry-on bag must not exceed seven kilograms in weight and in a size that can fit in the overhead bin or under the aircraft seat.

This strict implementation of the hand-carry baggage policy is in line with the airline’s goal to improve its processes for a more efficient and seamless customer experience.

Guests who do not comply with this rule will be charged with a gate baggage fee of ₱1,000 for domestic flights. In the coming months, the airline will also charge for its international flights, ₱1,500 and ₱3,000 for short and long hauls, respectively.

Cashless payments are also encouraged in line with the airline’s contactless flight guidelines amid operating during the pandemic.

“We have been continuously reviewing our processes to ensure we are able to provide the best customer experience for everyJuan . This is being done to make sure CEB avoids any unnecessary flight delays as much as possible,” explains Candice Iyog, vice-president for marketing and customer experience. “We also hope this will convince our passengers to become more mindful as we do not want them to shell out additional, avoidable fees.”

Passengers who purchased additional items at the airport are exempted and will not be charged with this fee if they can show the official receipt from the store where they shopped at.

Other items that will be accepted as extra free hand carry are equipment for medical needs or infants.

CEB requests everyJuan to properly pack their bags and avail of additional prepaid baggage allowance to avoid any other additional fees at the airport.