Service never stops
New variants, same old disaster. To address the growing number of COVID-19 cases, key parts of the Philippines had entered stricter community quarantine. Transport and delivery service, Grab Philippines, reaffirms its commitment to support those in need during the lockdown, on safety, hygiene, everyday value, convenience, and growth.
Following the government’s implementation of the Enhanced Community Quarantine (ECQ) in the National Capital Region (NCR) up to Aug. 20 or until further notice, the company has announced that they will help Filipinos in three key areas. First is to ensure that Grab PH suite of everyday services ranging from mobility, deliveries, and cashless payment solutions proceed to operate smoothly and reliably to supply the needs of consumers. Second is the platform safety and hygiene. Lastly, local businesses and partners are being developed despite the lockdown.
“We believe that by supporting our consumers, partners, and our broader communities, and doing right by them, we offer to help our kababayans better cope with the challenges that come with another lockdown, support our country’s socio-economic recovery, and create a lasting impact in the lives of many Filipinos who rely on our platform to improve their quality of life,” said Grab Philippines country head Grace Vera Cruz.
Ensuring that its suite of everyday services ranging from mobility, deliveries, and cashless payment solutions push on to smoothly and reliably give aid to consumers
YOUR RIDE TO THE VACCINATION CENTER
GrabCar services press on to provide safe and convenient transport solutions 24/7. Those who need to commute and perform essential activities are given an option for private transport. GrabCar Bayanihan, a dedicated fleet composed of vaccinated driver-partners and priced 15 percent lower than regular rides, provide mobility solutions going to and from vaccination sites to support the ongoing vaccination efforts against COVID-19.
FOOD BROUGHT TO YOUR HOUSEHOLD
With dine-in options suspended across restaurants and food establishments in Metro Manila, GrabFood, GrabMart, and GrabExpress are in operation throughout the ECQ. Consumers have access to their everyday essentials such as food, groceries, and medicine while creating livelihood opportunities for local businesses and delivery partners.
‘We believe that by supporting our consumers, partners, and our broader communities, and doing right by them, we can help our kababayans better cope with the challenges that come with another lockdown, support our country’s socio-economic recovery, and create a lasting impact in the lives of many Filipinos who rely on our platform to improve their quality of life,’
To minimize the risk of transmitting the virus through physical cash exchanges, GrabPay had made significant strides in helping Filipinos better adapt to cashless payments, while assisting them to make the most out of their money. Apart from using GrabPay to pay for Grab services, consumers can also now use the payment method for various online and offline merchants. In addition, consumers also earn GrabRewards Points whenever they use GrabPay. They can then use these GrabRewards Points to also pay for their purchases or redeem perks offered in the GrabRewards catalog.
REINFORCING COMMITMENT TO PLATFORM SAFETY AND HYGIENE
With many Filipinos wary of the COVID-19 Delta variant, Grab Philippines continues to implement GrabProtect, a robust suite of tools, policies, and procedures aimed to ensure utmost safety and hygiene standards across the Grab platform. It helps minimize the risk of contracting the Delta variant on Grab’s mobility and delivery services. As part of GrabProtect, contactless deliveries will continue to be implemented across all grab services.
VACC TO NORMAL
Through the Vacc to Normal campaign, the super app is continuously encouraging its driver and delivery partners to get inoculated at the soonest possible time so that they can confidently go out to earn a living and continuously provide for their families.
NO TOLERANCE FOR FRAUD
Filipinos are encouraged to use Grab responsibly to ensure the safety and security of the platform, and stakeholders who rely on it for essential services and economic empowerment.
ON HOAX ORDERS
Grab Philippines immediately conducts an investigation for reported incidents, and will block the mobile phone IMEI of the fraudulent account to avoid similar incidents from happening in the future. The company continues to implement its reimbursement policy on consumer no-shows, whereby delivery partners who have fallen prey to any fraudulent activities on the platform are reimbursed within 24-hours upon receipt of claims.
As fraudsters are known to constantly evolve and find new ways to target users, they urge everyone to remain vigilant and to never disclose their personal information, login details, bank details, and SMS OTP with anyone else. Should anyone receive any suspected phishing email or messages, do not click on any links in the email or message, download or open any of its attachments, or reply to the email or message. Instead, download the email or screenshot the message, and email it to email@example.com for investigation.
Merchant Partners are offered 15 percent off on GrabCar two-seater rides to merchant-partners in Metro Manila from Until Aug. 20, 2021. This mobility initiative aims to support the staff of its merchant-partners and help them safely go to and from their workplaces and perform essential economic activities, and cushion the adverse effects of the lockdown in their respective businesses.
D IS FOR DRIVER AND DELIVERY
The company continues to support its partners throughout—and even beyond, the ECQ. Driver- and delivery -partners will also be able to take advantage of the range of initiatives and programs from Grab Philippines to help address their everyday needs and support their long-term growth despite the ECQ.