Rizal Commercial Banking Corporation (RCBC) has been named the Best Retail Bank of 2021 at the Global Banking and Finance Award (GBAF) for trailblazing initiatives that made banking more accessible and that safely transitioned clients to a better normal amid the pandemic.
It has recognized RCBC’s retail arm, the Retail Banking Group (RBG), for rolling out customer-centric solutions that have empowered its clients to bank safely at the height of the lockdown. These include the RCBC Touch, the bank’s fully digital end-to-end onboarding platform, the launch of OneAccount, an industry-first flexible all-in-one deposit account, and enabling more banking services in its online banking platform.
In addition, a Bank-From-Home feature was also launched to accommodate those who wish to transact with a bank representative through phone and web conferencing, allowing clients to transact safely and conveniently in their homes. The bank also introduced an enhanced rewards program under the Hexagon Club.
The universal bank continues to embark on a massive digital transformation and heavily invests in building its digital capabilities that support customer-centric solutions.
“We are continuously inspired to do more for our customers by introducing first in the market products, easily accessible digital and physical channels, and best in class customer experience through our high value offers and customer-centric relationship managers,” said Richard C. Lim, Head of RCBC Retail Banking.
“It is an honor to be awarded as the Best Retail Bank in the Philippines by the Global Banking and Finance. The continued trust given to us by our clients to empower them in their financial journey is a valuable achievement to us,” he added.
The GBAF Awards was established in 2011 by the U.K.-based Global Banking & Finance Review. The magazine focuses on global financial trends and developments and has a readership of over 3 million worldwide.
RCBC is a member of the Yuchengco Group of Companies (YGC), one of the oldest and largest conglomerates in Southeast Asia covering over 60 businesses. It is among the largest private domestic banks in the Philippines. It continues to pioneer even more solutions, both in the brick and mortar, and digital, in its relentless pursuit of banking excellence through insightful thinking, thought leadership, and digital innovation.