The Civil Service Commission (CSC) announced Saturday, May 8, 2021, that it will refund the P500 examination fee to the registered examinees of the cancelled March 15, 2020 Career Service Examination-Pen and Paper Test (CSE-PPT) starting this May.
Under its Resolution No. 2100304 dated April 5, 2021, the CSC decided to refund the P500 examination fee to registered examinees of the CSE-PPT, which was postponed due to coronavirus disease (COVID-19) pandemic.
The refund may be claimed in person, through bank deposit, or through the services of authorized remittance centers or payment facilities, the Commission said.
“In view of the different community quarantine restrictions imposed throughout the country, the CSC strongly urges examinees to refrain from proceeding without prior appointment or notice to any CSC Regional/Field Office (CSC RO/FO),” read the statement issued by CSC’s Publications and Media Relations Division.
The CSC advised those who wish to claim the refund in person to verify first the specific procedures with the CSC RO/FO where they originally filed their application, citing the differing quarantine restrictions in each locality.
The examinee must submit a filled-out Request for Refund Form (RRF), which can be downloaded from the CSC website at www.csc.gov.ph, as well as present an original and photocopy of his/her valid ID, it said.
“The refund may also be issued through a representative, who shall bring the RRF filled out by the examinee, an authorization letter, photocopy of a valid ID duly signed by the examinee, and original and photocopy of his/her own valid ID,” it said.
“In case the registered examinee is already deceased, the immediate family member may claim the refund by presenting a filled-out RRF with notation “deceased” after the name of the examinee, original and photocopy of a valid ID of the deceased examinee, death certificate, as well as the original and photocopy of his/her own valid ID.”
In person through a conduit RO/FO
The CSC said for those examinees who are currently located away from the CSC RO/FO where they originally filed the exam application, they can claim their refund through a conduit CSC RO/FO, one which is nearest to the examinee’s present place of residence or work.
“To claim the refund, the examinee must submit a written request letter to the CSC RO which has jurisdiction over the place where the exam application was submitted. Examinees are advised to verify first with the CSC RO the proper mode (whether via email, chat, etc.) for sending the request letter.”
The Commission said the letter must state the specific conduit CSC RO/FO where the examinee wants to personally claim the refund.
The concerned examinees were also required to submit the RRF and a scanned copy of their valid ID along with the letter.
“The examinee will receive a notice/advisory when the refund is ready for claiming. The examinee shall then proceed to his/her preferred conduit CSC RO/FO and present the notice/advisory together with a filled-out RRF and original and photocopy of his/her valid ID.”
Through bank or remittance/payment facility
The Commission said those with bank accounts may opt to receive their refund through bank deposit, while those who don’t have bank account may inquire with the CSC RO about the possible use of authorized remittance centers or payment facilities in transmitting the refund.
In both cases, request for claiming of refund may be done online, it said.
The CSC advised the examinee to fill out the RRF, scan it, and email it to the CSC RO along with a digital image (scanned or photo taken using a camera) of the front and back sides of any valid government-issued ID.
It discouraged sending of requirements through the CSC RO’s Facebook Page or Messenger account for possibility of personal data breach.
“In case the examinee is already deceased, an immediate family member may claim the refund by scanning and submitting to the CSC RO the filled-out RRF with notation “deceased” after the name of the examinee, valid ID of the deceased, death certificate, and his/her own valid ID,” it said.
Examinees may coordinate with their authorized/concerned Regional Offices in the email addresses and contact numbers provided in Examination Advisory No. 1, s. 2021 (dated 30 April 2021, as amended), it said.
“The CSC reminds refundees that it collects personal data for the purpose of processing their refund request. It is committed to handle and protect their personal data in accordance with the provisions of Republic Act No. 10173 or the Data Privacy Act of 2012, its implementing rules and regulations, issuance of the National Privacy Commission, and CSC’s own internal policies on data protection and security.”
The Commission also assured the public that it is finalizing the guidelines for the conduct of the Career Service Examination-Pen and Paper Test this year.
It advised interested individuals to standby for updates on the CSC website at www.csc.gov.ph and the CSC Facebook Page at www.facebook.com/civilservicegovph.