PSA encounters glitch amid high volume of requests on first day of Nat'l ID online registration

Published April 30, 2021, 5:49 PM

by Ellalyn De Vera-Ruiz

The Philippine Statistics Authority (PSA) on Friday afternoon, April 30, apologized to the public over a technical glitch that halted the online registration for national identification (ID) system.


“We apologize for any inconvenience caused by the downtime of the pilot launch of the PhilSys (Philippine Identification System) online Step 1 Registration website earlier today (April 30),” PSA said in a statement.

It pointed out that the agency received more than 40,000 registration requests during the first minutes of the pilot launch.

“This caused delays in the sending of the one-time passwords (OTPs) necessary to proceed with the registration,” PSA said.

“We are urgently looking into the issue and updating the website to resolve this technical challenge,” it added.

PSA said it will provide an update on its PhilSys Facebook page as soon as the website is once again operational.

“Once again, we apologize for any inconvenience this has caused. We thank you for your patience and support for the PhilSys program,” it said.

For queries or concerns, the public may reach the PhilSys Registry Office via hotline 1388 (fees may apply) or email [email protected]