Imagine if all establishments are providing solutions that would eliminate or lessen long queues and instead will give people sufficient time to go on with their daily errands, giving a more convenient way of doing transactions and less human interactions during the pandemic.
Human interaction is very crucial nowadays because of COVID-19 pandemic and a lot of people are afraid of going out because they think they might catch the virus especially if they’ll be going in crowded places like banks, malls, payment facility centers, restaurants, and those that require for them to line up and await their turn to be attended to or to proceed.
There is a solution and businesses will continue to strive as well as for an opportunity for people to be confident that they’re safe from the crowd and have less time on transactions.
Panasonic aims to switch to seamless and face the new normal with pandemic proof solution with Interactive Kiosk that will make any transactions worry-free, timesaving, and would generate more successful business and sales transactions.
The difficulties we face worldwide today will eventually change our society and daily life in a drastic manner. For instance, the restrictions on activities imposed by many countries are accelerating the dissemination of various digital technologies into our homes and offices, which has compelled us to drastically change our values. Moreover, how to maintain a good physical and mental condition in everyday life will become a greater challenge than ever before.
Panasonic has introduced four types of Interactive Kiosk that would be beneficial for both the consumer and business owners with a technology and innovations that will solve the present issues.
- Self-service transaction
- Information
- Wayfinding
- Signage/Advertising
- Internet
These Interactive Kiosks are set up in public places that will be used by the people without the usual hassles from payment transactions, fast bank transactions, engagement, and information, and placing orders or buying retail goods.
As the world has taken by surprise by the pandemic, businesses can now continue and will strive as (un)usual in the new normal.
This is a relevant digital solution as we all cope-up with the impact that COVID-19 created in ways no one could have predicted.
These kiosks are smart solutions in forms of devices and machines that can help with customer’s transactions and act as frontliner assisting to customer’s needs. Without physical interaction, these kiosks can provide and promote operational and cost efficiencies.
Interactive Kiosk also provides contactless solution that can improve customer experience, speed up processes, provide quality products, and improve profitability and spending through mobile connectivity and live reporting.
In local deployments, these kiosks are already present in fast-food chains like Jollibee Foods Corporation providing as a front-end kiosk and has trusted Panasonic as their partner in serving Filipinos in convenient, fast, and safe transactions.
“The Interactive Kiosks will definitely help stores increase their sales. We are in the new normal where most businesses are reducing their expenses, but Jollibee is investing with our interactive kiosks with 250 kiosks nationwide for Jollibee. The Interactive Kiosks are there to help minimize the spread of the virus. This is better than doing face-to-face interaction and transactions. We are continuously thinking of ways on how we can innovate the product, like provisions for hand sanitizers, making it more efficient,” said Cristen Gabriel, Head Interactive Kiosk Solutions, System Solutions Group, Panasonic Philippines.
When it comes to personal data and security, Microgenesis Business Systems, Panasonic’s partner, assures its client of the safe and protected handling of data of their system. “Consumer data is a big differentiator among organizations. For those companies who can unravel the realms of data, it can be very important when they analyze, collect, and process data and be strategic about it. There are also data that are non-sensitive that we can track so we can measure the performance of the kiosk, the usage behavior of the customer, and to do success metrics for the company,” said Phoebe Pinlac-Abcede, Director, Enterprise Transformation Microgenesis Business Systems.
Currently, there are 36 Service Centers which are trained to fulfill the after-sales services for the kiosks nationwide. As Panasonic expands this 2021, they are eyeing 20 more service centers to answer and give immediate attention regarding any issues.
“We have a one-year warranty for parts and labor upon installation of the kiosk. We also have a three level support system for After Sales Customer Service. Via phone, on-site support, factory support. And it’s very adaptable to any software,” said Neil Arquero, RME, Systems Engineer, Interactive Kiosk Solutions, Panasonic Philippines, with regards to the machine’s warranty.
To know more about the interactive kiosk and other information, you may contact the following persons handling Interactive Kiosk:
Product Head
Ma. Cristen Gabriel
09175197499
Technical Head
Neil Richmond Arquero
09175183140
You may also visit Panasonic Philippines Facebook at https://www.facebook.com/PanasonicBusinessSolutionsPhilippines or through their official website https://www.panasonic.com/ph/ for more details.
You can find the launch event at https://www.facebook.com/110388547150175/videos/730253940896198