#OneGlobeVsCovid: Globe commits delivery of services as pandemic rages on

Published April 4, 2021, 10:32 AM

by Jonathan Castillo

Globe is committed to deliver unmatched, innovative services across its key businesses as COVID cases continue to rise.  Anchored on customer care, the telco giant is going to protect the quality of life of its customers and helping them cope with the new normal.

Kahit may pandemya, ang aming mga Ka-Globe employees ay hindi titigil sa pagbibigay ng maayos na koneksyon para sa lahat ng mga Pilipino. With our continuous efforts to build and upgrade our sites to 4G LTE and 5G, Globe helped improve the overall mobile download speed in the Philippines to 26.24 Mbps in February 2021,” said Issa Guevarra-Cabreira, Deputy Chief Commercial Officer at Globe. 

Part of protecting quality of life under the new normal is a strong and reliable internet connection at home. Globe continues with its aggressive expansion, with the aim of rolling out 1 million fiber lines this year, on top of other builds.

“We are rolling out more high-speed fiber lines to help bridge the gap in home broadband access. Equally important is maximizing your WiFi connection and experience at home. From the placement of the modem in a central location to prevent interference and blockages, to managing your account, we continue to educate our customers so they maximize and enjoy their home internet service,” said Darius Delgado, Globe Head of Broadband Business. More importantly after sales services and requests for repair are all at the customers’ fingertips.  All they need to do is download the GlobeAtHome app.

With a reliable and consistent connection, the delivery of basic services like education can be assured given the right digital solutions.  

“As this sector faces the challenges of distance learning and online teaching, we continue to provide the right solutions to the intricate needs of educational institutions. We have prepared a streamlined product portfolio that will address the most pressing needs that surround the educational sector,” said Maridol Ylanan, Globe myBusiness Head of Marketing and Strategy.

In April, Globe myBusiness is set to launch its education campaign highlighting one of the most in-demand solutions today – the Learning Management System or LMS. Globe partnered with D2L Brightspace, Google Workspace for education, and Office365 for education to support this service.

Micro, small and medium-sized enterprises are also assured of support by connecting MSME entrepreneurs to experts and digital business leaders, providing insights on how to build their businesses better. 

“We are leveraging Globe’s extensive network and customer base to give clients fresh opportunities to serve new markets using Globe Rewards. We are also offering an installment payment program where they can do bill payments for up to 6 months to help them manage their cash flow. Aside from this, we are forging partnerships with relevant industry enablers to benefit our customers,” Ylanan added. 

Just recently, localized lockdowns have been put in place to help stop the surge of Covid-19 cases. “The surge in cases is getting alarming. And what we said last year still holds true. We stand with our customers.  Now more than ever our customers are depending on our services to keep themselves afloat – at work, for learning, or for business,” concluded Guevarra-Cabreira.

The company supports 10 UN Global Compact principles and contributes to 10 of the 17 UN Sustainable Development Goals such as UN SDG No. 9 which recognizes the importance of infrastructure and innovation as crucial drivers of economic growth and development.

 
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